Refund Policy

Effective Date: 26-07-2024

Thank you for shopping at WhiteEyeLux. We strive to provide you with high-quality products and exceptional service. If you are not fully satisfied with your purchase, we are here to assist you.

📩 Contact Information

Email: support@whiteeyelux.com
Phone: +91 96621 00554

🔁 Return Policy

🔒 Important Notice

To ensure smooth support in case of any issues, we strongly advise all customers to record an unboxing video while opening their package. Due to fraud risks with some courier services, we will not be able to process return/replacement requests without a valid unboxing video.

🚚 Return Shipping

We currently do not offer reverse pickup. If a return is approved, customers are required to ship the item back to our provided return address.

📆 Return Window

You must report any issues and initiate a return on the same day of delivery.

✅ Eligibility for Return

  • The item must be unused and in original condition
  • The item must be returned in its original packaging
  • Must include a valid unboxing video

💸 Refund Policy

Due to the nature of fragrance and personal care items, refunds are not applicable. However, we offer replacement or exchange if:

  • The product is damaged or incorrect
  • You notify us on the same day of delivery with valid proof (including unboxing video)

🔁 Replacement/Exchange Process

Once the returned item is received and inspected:

  • We will notify you regarding approval or rejection
  • If approved, a replacement or exchange will be processed within 2 business days

🚫 Non-Refundable Items

  • Fragrance and personal care products
  • Custom or personalized items
  • Opened or used products
  • Items without unboxing video proof

❌ Cancellation Policy

⏳ Cancellation Window

Orders can be cancelled within 2 hours of placing the order.

📝 Cancellation Process

To cancel an order, contact us via:

If your order is still under processing and the request is within the 2-hour window, you will receive a full refund. Orders that have already been processed or shipped cannot be cancelled and will follow our return policy instead.

📞 Contact Us

If you have any questions about our return, refund, or cancellation policies, please reach out to us: